We expect that your items will be delivered within 3 working days, however they make take up to 7 working days.
Returns Policy
All returns must be made within 60 days from date of purchase, items purchased more than 60 days ago cannot be returned.
Please pack up your item, complete with all the tags and completed return form as failure to do so may mean we will be unable to process your return. All items must be unused, with all labelling attached and in resale condition to qualify for a refund via original method of payment.
Print off the returns label and attach to your returns package. Return label can be found on the reverse of your online order invoice or you can download HERE
Return via your preferred delivery method to us via the address is listed below. We recommend registered post or by courier. We cannot accept responsibility for parcels lost in transit. Please note return fees apply and are non-refundable.
FOA: THE AG SOCKS
Unit B3, Deerpark Industrial Estate Oranmore
Galway
H91 D452
Ireland
If we have made a packing error, sent you the wrong items, or you need help with your return, please email bonjour@theagofficial.com and we will be in touch.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Sale items
Sale items can be returned for a refund at the sale price. Please note if the sale has ended the price to re-purchase the same item may be higher. We do not offer an exchange on returned items.
Exchanges
If you want to exchange your product for a different size please follow the standard returns policy outlined above. We will process a refund to your card on receipt of the product. You are free to order another product in your preferred size.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
International Returns
For International Returns please return your item with tags still on, along with the returns form by registered post to the address below. AG cannot accept responsibility for parcels lost in transit.
FOA: THE AG SOCKS
Unit B3, Deerpark Industrial Estate Oranmore
Galway
H91 D452
Ireland
**Please note return fees apply and are non-refundable.
